Privacy Policy

Effective Date: 6/7/2025
Last Updated: 6/7/2025

Rainier Dev, LLC (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the information you provide to us through the re:quoted mobile and web applications and related services (collectively, the “Service”).

This Privacy Policy explains what data we collect, how we use it, and your choices regarding that data.

1. Information We Collect

1.1 Business and Account Information

• Business name and contact details
• Owner/operator name and email address
• Business license numbers and tax ID (optional or where applicable)
• Payment and billing details (via payment processors)

1.2 End-Customer Information

• Names, phone numbers, addresses, and emails of your customers
• Job descriptions, quotes, and scheduling information

1.3 Configuration and Usage Data

• Labor rates, markup percentages, materials preferences, quote templates
• Device type, operating system, and app usage data (for support and service quality)

1.4 Automatically Collected Information

• IP address and general location
• App logs and error reports
• Activity events, like log-in, log-out, general application usage metrics

We do not use cookies or trackers for marketing or advertising purposes.

2. How We Use Your Information

• Provide and operate the Service
• Generate and manage quotes, jobs, and scheduling tools
• Train and improve the performance of AI models
• Process payments and send billing notices
• Respond to customer support requests
• Notify you of updates or changes to the Service

We do not sell or rent your information or your customers’ information to third parties.

3. Data Sharing and Third Parties

• Payment Processing: With payment processors, for handling subscriptions and payments
• Infrastructure Providers: With AWS and other cloud service providers who host our systems
• Legal Compliance: Where required by law or legal process
• Future Integrations: With third-party services (e.g., accounting tools, supplier databases) at your direction

4. Data Ownership and Use of End-Customer Information

You retain full ownership of:

• All customer information you input into the Service
• Your company’s quote history, materials preferences, and configurations

We will not use or access your end-customer data (e.g., names, emails, addresses) for sales, marketing, or data reselling. Our access to such data is solely to help you provide service and support to your customers.

We retain ownership of the aggregated insights and improvements derived from system usage, including but not limited to materials pricing and demand patterns.

5. Data Storage and Security

All data is stored in data centers located in the United States. We implement technical and organizational measures to safeguard your data, including:

• Encryption of all customer data
• Access control and authentication for databases
• Secure communication protocols (e.g., HTTPS, TLS)

6. Data Retention

We retain your data for as long as your account remains active, or as needed to provide you with the Service, or as required by law for legal or audit purposes. You may request deletion of your account and associated data at any time, except where otherwise re:quoted is legally required to retain the data.

7. Your Rights and Choices

If you are located in a jurisdiction with privacy laws like GDPR or CCPA, you may have the following rights:

• Request access to your data
• Request correction or deletion of data
• Object to or restrict certain processing
• Request data portability

To exercise these rights, contact us at support@rainier-dev.com. We may need to verify your identity before fulfilling your request.

8. Children’s Privacy

The Service is not intended for individuals under the age of 13 (or 16 where required by law). We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll notify you by email or through the app. Continued use of the Service after the changes are posted indicates acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries, please contact:
support@rainier-dev.com